Thank you for choosing Retekess!
We strictly control the quality of our products to ensure their safety and reliability. You can buy our devices with confidence.
If you have any problems, please contact us by e—mail: (specify the email address to the website here) - the support team will help resolve any issues.

We apologize in advance for any inconvenience.
Warranty period
• The basic warranty is 2 years.
• Accessories are guaranteed for 2 months.
(Accessories include antennas, headphones, batteries, etc.)

Refunds and refunds

1. Orders are shipped within 24 hours (except for pre-orders and missing items).

The customer can cancel the order before it is sent.

A refund for reasons unrelated to defects (for example, they changed their mind, the size did not fit) is possible within 30 days of receipt, provided that the product has not been used, is not damaged and is stored in its original packaging.

2. If the return is made at the request of the customer, the cost of return shipping is paid by the buyer.

If the error occurred due to the seller's fault (wrong product, damage during delivery) — the delivery is free.
After checking the product, a refund is made within 3-7 business days for the same payment method.

3. Return Address:
7th Floor, Building 13C, Zhonghaixin Science and Technology Park,
No. 12, Ganli 6th Road, Jihua Street, Longgang District,
Shenzhen, China

A refund is not possible if:

1. Problems or damages are caused by improper use or other personal reasons.
(In such cases, you can request repairs to minimize losses.)
2. More than 30 days have passed since the receipt of the goods.

Resending the product

1. If the package does not contain accessories or gifts (such as instructions, batteries, etc.), please contact our support team and we will send you the missing items.
2. If the product is damaged during transportation (through no fault of the buyer), please contact us and provide a photo/video confirmation. After verification, we will send a replacement.

Important: do not send the product back without prior approval.
Each refund must receive a Return Authorization Code and the correct address from Retekess.
After sending, specify the tracking number. This will speed up the refund processing and disbursement of funds.

Scope of action
This policy applies only to orders placed on our website.
If you have purchased products on another platform, you must contact the seller directly from this platform.

Check the completeness and absence of damage immediately after receiving the order.

Thank you for your trust in Retekess! We will carefully consider your request and respond within 1 business day.